Refund Policy

Last updated: 31 October 2026

Thank you for shopping at MintoryCards. The following terms apply to any products you purchase from us.

Definitions

Company (referred to as "the Company", "we", "us" or "our") refers to MintoryCards.
Goods refer to the items offered for sale on the Service.
Orders mean a request by you to purchase Goods from us.
Service refers to the Website.
Website refers to MintoryCards, accessible from www.mintorycards.com.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Your order cancellation rights

You are entitled to cancel your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which you received the Goods, or on which a third party you have appointed (who is not the carrier) takes possession of the Goods.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can do so:

By email: support@mintorycards.com
By phone: +44 20 4513 5566
By mail: MintoryCards, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment you used for the Order, and you will not incur any fees for the reimbursement.

Conditions for returns

For Goods to be eligible for a return, please make sure that:

The Goods were received in the last 14 days.
The Goods are in their original packaging. Factory-sealed products (booster boxes, hobby boxes, cases, Elite Trainer Boxes and similar) must still be sealed, and graded cards must still be in their original, undamaged grading holder.

The following Goods cannot be returned:

Goods made to your specifications or clearly personalised.
Goods which, by their nature, are not suitable to be returned, or which deteriorate rapidly.
Goods which were sealed at delivery and have been unsealed, where this makes them unsuitable for return.
Goods which are, after delivery, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.

Only regular-priced Goods may be refunded. Goods purchased on sale cannot be refunded. This exclusion does not apply where it is not permitted by applicable law, including your statutory rights as a consumer in the United Kingdom, the European Union or the United States.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

MintoryCards
71-75 Shelton Street
London WC2H 9JQ
United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment, so we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or is not the item you ordered, please contact us within 14 days of delivery with your order number and photos so we can resolve it with you.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will send the refund to the gift giver.